Transportation and Delivery
UXSSR works with transportation and delivery services - whether for goods or people - to improve the user experience of passengers, drivers, and couriers.
Our track record


We reduced courier attrition rates for a ready-to-eat delivery service after conducting ethnographic research and creating a new courier experience.
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We helped a logistics company build an action plan for the following year by researching industry trends and conducting a workshop with the team.
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We helped a CIS-based fleet management company enter the US and UK markets after researching the industry and modifying its USP and UX. Within one year, the company made 30% of its profits from these new markets.
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We helped an automaker make its trucks more driver-friendly by analyzing the needs of long-haul truck drivers and recommending ways to improve their interiors and exteriors.
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We helped a grocery delivery service design a user interface for its contactless human and rover delivery app.
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We designed the passenger experience for an autonomous cab service and developed an alerting system to reduce anxiety among its passengers.
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We updated a car dealer’s business model after designing and validating an online car marketplace with an online and offline experience.
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We helped an airline design a service allowing children to fly without their parents after interviewing children and parents who have used such services or would like to.
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We designed an app for a scooter sharing service alongside its scooter user experience, and storage system.
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We designed a unified fare system for a public transportation ministry in Eastern Europe to make all modes of transport including buses, cars, and bike-sharing the same price.
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We improved a product delivery service’s user experience after analyzing online and offline negative feedback from its customers and offering solutions to various departments.
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We boosted revenues for a restaurant by 30% by analyzing the needs of its customers and designing its own ready-to-eat delivery app.
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We helped an international pizza delivery service enter the UK and make it its second most profitable market after conducting a demand analysis, redesigning their delivery service, and branding.
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We helped a UK-based public transportation service increase accessibility to its buses after conducting research into the needs of different target audiences and proposing structural changes.
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