UX Research

We will study customers’ needs, experience of using products and services through in-depth interviews and UX-test. Identify barriers and motivations according to JTBD. We will fix CJM as is. We will design CJM to be and polish interfaces using the RITE methodology.

What Is
«UX Research»

UX research helps improve business performance by understanding audience needs. User Experience Research includes dozens of research methods, tests and frameworks: in-depth interviews, focus groups, ethnography, etc. Also we use eye tracking, card sorting, diaries, RITE.

UXSSR experts together with the product team formulate the goals and objectives of the study, choose an appropriate method or a mix of methods, determine the information storage framework in advance. After conducting the research, the experts analyze and synthesize the data and provide the result—a diagnosis of the current state and recommendations for improvement.

As a result the product team gets an understanding of which target segments to target and how to influence, what products and features to do, how to change the interface and as a consequence improve conversion rate, LTV and CSI.

This Service Is
Designed for

Marketing department, when engagement channels don’t work as intended and it’s not clear what the reason is.

UX and CX labs, when you need to quickly scale or strengthen your expertise.

CPOs and product managers when they need to build a process for regularly testing hypotheses and filling the backlog with features that will help achieve business goals.

Product analysts, when data shows a decrease in conversion funnel performance, but the reason is unclear.

UXSSR works on a project basis and as a Team as a Service.

Ready to Get Started?

Connect with our specialist. Fill out the form and we will reply within 24 hours.
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